Communities Into Training and Employment (CITE) seeks to transform lives by helping people to develop the skills, knowledge and experience necessary to achieve their career goals and gain fulfilling employment.
Equality and diversity
CITE is committed to equal opportunity and to providing accessible services that support and encourage everyone, promote an inclusive culture and value diversity. CITE is good at reaching people with a range of different backgrounds and helping them to make significant steps towards employment.
Wherever possible we fine tune our services to meet the needs of different users. We monitor our success rates to ensure that everyone we serve has an equal chance of succeeding.
Confidentiality
CITE often needs to hold information about service users in order to provide a full service and also to satisfy the government agencies who fund CITE so that we can provide a free service to users. However, all information is held securely and confidentially in accordance with the Data Protection Act.
An impartial people-centred service
CITE designs its services to meet the needs of the individuals that we help and also the needs of employers. When advising, training and supporting you our priority is to assist you to make informed decisions about training and employment. We will help you to consider the options that are available and to take steps towards developing your skills for employment that are best suited to your needs, interests and circumstances. We recognise that you are the decision-maker and the service should be relevant to your needs.
Providing a friendly and professional service
CITE staff are helpful, friendly and courteous at all times. CITE staff are experienced and qualified to deliver the services available and have effective connections with other organisations that can help you where appropriate.
Quality
CITE holds the IAG Matrix quality kitemark and all our services are delivered in line with the national IAG Matrix Board principles and standards. We are also OFSTED and Common Inspection Framework compliant.
Your feedback
If you are happy with our service or if you can suggest how we can improve what we do we would be happy to hear from you.
Please email us at info@cite4jobs.org. If you are unhappy with the service received we are equally keen to hear from you. To find out how to make a complaint please email us and ask for our complaints procedure and form.
